What size belt should I order?
Our needlepoint belts are custom made for each customer, so it is important to take time to ensure you order the correct size as products cannot be returned or exchanged. We guarantee you'll love the design and quality of our work, but our guarantee does not apply to sizing.
Please refer to our size charts to determine your size based on measuring an existing belt. Please note: you should measure to the most worn hole, not necessarily the middle hole to get the correct size. If you are debating between sizes, it is always better to err on the longer side. Belts are more flattering when they are not worn on the last hole.
Our belt sizing is by even numbers, so if you measure 35 inches, you will want to order a size 36 or 34 depending on which is closest. We can also do odd number sizes upon request.
If you are unable to measure an existing belt, plan on ordering 3 inches larger than the waist size if the waist size is 34 inches or less. If the waist is 35 inches or more, plan on ordering 2 inches larger than the waist size.
If you have any questions about sizing, please contact us.
What size dog collar should I order?
Our needlepoint dog collars are custom made for each customer, so it is important to take time to ensure you order the correct size as products cannot be returned or exchanged. We guarantee you'll love the design and quality of our work, but our guarantee does not apply to sizing.
Dog collars are measured in the same way as belts. You'll want to measure an existing dog collar from end to end if it has a clip. Our standard height is 20 stitches high (1 1/8 inches).
How should I format my monogram?
You can format your three-letter monogram any way you like using upper case and/or lower case letters. For reference, a standard monogram is "First name, Middle name, Last name" – FML – in all upper case letters. Another common format is "first name, Last name, middle name - fLm – where the initial for the last name is capitalized and in the middle with the lower-case or smaller font first and middle initials on either side.
I love your designs but want to make a few changes...
No problem! We specialize in custom orders and would be happy to help you customize one of our existing designs or create a new design. Pricing for tweaking an existing design may be lower than a fully custom design, so please get in touch with us. We can provide more information once we know what you're looking for.
How do I order a custom design?
We specialize in custom orders and would LOVE to help you create your own custom needlepoint product. Email us your ideas and our designers with work with you to create a design you'll love. After your order has been placed, it takes 2 to 4 business days for us to create a digital proof of your product, which will be emailed to you for approval or revisions. We will work with you to modify your design until you are 100% satisfied with how it looks. Since our products are hand-stitched, it typically takes 6 to10 weeks for your product to be made. We will email you a more specific lead-time estimate once you have approved your design.
Will I see my personalized or custom design before it gets stitched?
Yes, a design proof will be emailed to you for your approval 2 to 4 business days after your order has been placed. After reviewing your design, you can either approve it and we will start stitching custom product or you can make modifications to the design. We will work with you to modify your design until you are 100% satisfied with how it looks.
How do I take care of a needlepoint product?
Our needlepoint products are made to last years, but as with most products, will show some wear over time. One way to protect the needlepoint from getting dirty or stained is to apply a protective Scotchgard™ product to the cotton thread. Be careful to only apply the product to the thread and not the leather.
How do I clean my product?
To clean the cotton thread, try dabbing it with a damp cloth and a small amount of dye-free soap. If that does not work, please get in touch with us about alternative cleaning methods.
What if the belt or dog collar I ordered does not fit?
Since all of our products are made to order, we do not returns or exchanges. However, we do offer some options to shorten or lengthen belts and dog collars. When we lengthen a product, the needlepoint area stays the same, but the leather ends are replaced with longer ones. When we shorten a product, we simply cut back the needlepoint and reattach the ends. There is a $40 fee for these services.
Are your needlepoint products really made by hand?
Yes, every little needlepoint stitch is done by hand. Depending on what you order, your product could contain 6,000 to 15,000 individual stitches. We are proud to provide flexible employment opportunities for our talented craftspeople who are located in small villages near the border of Mongolia.
When will I receive my order?
Once your design has been approved, it takes us 6 to 10 weeks for us to make your product. Your order will then be shipped via USPS First Class Insured mail, which usually takes 3 to 5 business days but is often faster. We will email you the tracking number when your product ships. Rush shipping via FedEx is available for an additional fee.
How will I know when my order ships?
We will email the tracking number when your product ships. We use USPS First Class Insured mail, which usually takes 3 to 5 business days but is often faster. Rush shipping via FedEx is available for an additional fee.
How do I needlepoint my own belt?
Feeling crafty? Everything we make starts with a needlepoint kit and all of our designs are available on our sister website NeedlePaint.com.
How does your "100% Satisfaction Guarantee" work?
Our needlepoint products are hand-stitched with care and made of the highest quality materials. For example, our belts have 100% genuine leather ends and backings and solid brass buckles. We offer a 100% Satisfaction Guarantee that you will love the design and quality of our work. But, please take time to measure for the correct size belt or dog collar, as our guarantee does not apply to sizing.
What is the origin of your company name and logo?
The logo is a profile of our founder's dog (nicknamed Rooster) who is often at work with us. While Rooster rhymes with Brewster, our company name actually comes from the town of Brewster, Massachusetts, an ocean-side village on Cape Cod where our founder and his in-laws like to relax during the summer to soak in the salty sea air and preppy New England vibes.